This course is specially designed for the professional credit manager who needs to take time out to sharpen up existing skills and to share and compare knowledge with fellow professionals.

The workshop is geared towards group activity whilst also giving plenty of time for individual personalities to grow in confidence. By sharing and comparing their skills, credit managers will leave the course renewed and enthusiastic about their way forward for their respective organization.

Learning Objectives:

  • At the end of this session, participants will be able to:
  • Explain the developing role of the credit manager;
  • Create credit policy and procedures;
  • Improve cash recovery and management;
  • Conduct economic forecasts;
  • Implement the credit health-check approach;
  • Prepare and interpret financial statements.

Course Outline

  • Developing and implementing a debt management process
  • Focusing on the loopholes within your organization
  • Introducing new procedures to help boost your cash collection
  • Finding your organization’s critical success factors
  • Converting your monthly reporting to a decision-based tool
  • Credit risk based customer segmentation
  • Flexible determination of collection activities based on Business Rules Framework (BRF)
  • Collections work list management
  • Processing collections work items (outbound/inbound)
  • Promise-to-Pay Evaluation of collection success

Course Timeline:
This session complet...
The essence of this ...
This is the first lesson in your three days of intensive training on Credit Management and Collection of Receivables. This lesson introduces the fundamental concept of credit management. It covers 1. Introduction 2. Characteristics of credit 3. Types of credit 4. Credit policy and organisation 5. Formulating your credit policy 6. Credit referencing 7. Financial statements 8. Credit reports 9. Purpose and scope of the agency report 10. External factors affecting a credit decision 11. Internal factors affecting credit decision 12. More generous credit is needed when 13. Restrict credit when 14. Criteria for a credit policy 15. Role of the credit policy documents 16. Contents of the credit policy document
This lesson covers chapters such as: 17. Credit control 18. The sales contribution 19. Collection efficiency measures 20. Determining the credit period 21. Working capital 22. Financial ratios 23. The credit manager 24. Essentials for successful credit management 25. Debt recovery policies 26. Causes of credit failures 27. Categorization of debtors 28. Best recovery approaches 29. Invoices and statement 30. Collection letters 31. Telephone conversations 32. Personal calls
This Lesson exposes you to various roles confronting you as a Credit Manager. It includes instructions as: 33. Collection agencies 34. Debtors tricks and how to tackle them 35. Patronizing debtors 36. Ambush an evasive debtor 37. Force of persistence 38. How to handle settlement proposal 39. Traditional method of debt recovery 40. Legal rights of the borrower and the lender 41. Process and implications of bankruptcy & liquidation 42. bankruptcy processes: 43. loan workouts 44. pre-negotiation preparation 45. the presence of lender liability 46. workout negotiations 47. fighting the lender in court 48. case study
The objective of thi...

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